PRODUCT RETURN POLICY

It is our goal at AIMS Power™ to provide a comprehensive and hassle-free return and exchange process. As such, please review the below process before initiating a warranty claim.

AIMS Power offers a 30 day return period. All returns must be pre-approved and issued an Return Merchandise Authorization (RMA) #. The return shipping fees are the responsibility of the customer. If product is deemed to be defective, AIMS Power will repair or replace the unit and ship the unit to user within 48 states. Extra charges for shipping outside of the 48 states. Returns are subject to a 20% restocking fee, if the item(s) is not in brand new condition-including original packaging. Free shipping charges do not apply for exchanges. Shipping charges are non-refundable and if you received free shipping on your original order we will deduct the actual shipping charges incurred, from your refund. We do not accept returns on cables or custom products. Returns outside of 30 days are repair or replace only. Return Merchandise Authorization numbers (RA#) are valid for 30 days.

NO REFUNDS AFTER 30 DAYS. REPAIR OR REPLACE ONLY.


Return shipping costs for warranty service or exchanges are the responsibility of the customer. If the product is approved for warranty coverage, AIMS Power™ will cover the cost of shipping the repaired or replacement item back to the customer within the 48 contiguous states.


Warranty Exclusions


This warranty does not cover:



  • Products determined by AIMS Power™ to be free of material or workmanship defects

  • Excessive wear, misuse, improper installation, lightning damage, or altered products

  • Missing or defaced labels, stickers, serial numbers, or identifying information

  • Improper care or storage (including water damage or exposure to extreme temperatures)

  • Systems that mix battery types, brands, or old and new components

  • Products that have been tampered with, altered or customized

  • Secondhand purchases or products purchased from unauthorized sellers

  • Products outside the warranty period

  • To protect the health and safety of our staff, AIMS Power reserves the right to decline any warranty diagnostics or repairs on items deemed unsanitary.


Non-Transferable:
The AIMS Power Warranty covers the original purchaser of the product and is not transferable to any other person or entity. Proof of purchase is required.


RECEIVING YOUR ORDER – Be sure to inspect for any damage or incorrect quantities BEFORE signing for the product. If you accept the product, make sure to have the carrier NOTE the damage before signing.


 Warranty Return Process


It is our goal at AIMS Power™ to provide a comprehensive and hassle-free return and exchange process. As such, please review the below process before initiating warranty claim.



  • Contact AIMS Power™ via the AIMS Power return portal at AIMS Power Return Portal to submit your warranty return request and obtain a Return Merchandise Authorization (RMA) number.


Note: Be sure to provide the name from the original order as well as a copy of your receipt. Include a detailed description of the problem.



  • An automated email will then be sent to the address indicated on the warranty return request containing further instructions regarding packing, shipping and documentation to include when returning the product as well as an RMA authorization number.

  • Once the return is received and inspected an e-mail will be sent informing you that the return has been approved and processed. If there are any issues with the return, an additional e-mail will be sent notifying you of such.


Other Items of note:



  • AIMS Power™ DOES NOT cover shipping fees for warrantied product sent to AIMS Power. Any product that has been returned and deemed to be of working condition, or was returned without all of the required information, and/or the customer has not paid for return shipping, may be disposed of or destroyed after 30 days.

  • Any requested information that is not provided in a timely manner could result in delayed processing of your warranty.

  • When shipping the product for a return:


    • Ensure the product is packed accordingly to avoid being damaged in-transit.  Include original packaging, if possible. Use proper protective material to ensure package arrives without damage.

    • Use a shipping method that includes tracking.

    • It is strongly recommended to insure the shipment.

    • AIMS Power™ is not liable for products that are lost or damaged in-transit.


  • The RMA authorization email will indicate what, if any, other product contents need to be sent in with the returned product.

  • For any other questions please contact us via phone or email. 775.359.6703 or [email protected]