PRODUCT RETURN POLICY
It is our goal at AIMS Power™ to provide a comprehensive and hassle-free return and exchange process. As such, please review the below process before initiating a warranty claim.
AIMS Power offers a 30 day return period. All returns must be pre-approved and issued an Return Merchandise Authorization (RMA) #. The return shipping fees are the responsibility of the customer. If product is deemed to be defective, AIMS Power will repair or replace the unit and ship the unit to user within 48 states. Extra charges for shipping outside of the 48 states. Returns are subject to a 20% restocking fee, if the item(s) is not in brand new condition-including original packaging. Free shipping charges do not apply for exchanges. Shipping charges are non-refundable and if you received free shipping on your original order we will deduct the actual shipping charges incurred, from your refund. We do not accept returns on cables or custom products. Returns outside of 30 days are repair or replace only. Return Merchandise Authorization numbers (RA#) are valid for 30 days.
The warranty does not cover the following:
1. Products that AIMS Power™ determine, in its sole discretion, to be free of any material or workmanship defects or flaws
2. Products evidencing excessive wear, misuse or alteration
3. Products with missing or defaced labels, stickers, serial numbers or other identifying information
4. Improper care or storage (e.g. water damage, liquid damage, exposure to extreme heat or cold temperatures, unsanitary environment)
5. Alterations or customizations
6. Items that were purchased second hand, or from an unauthorized seller (if you want to know if a seller is authorized, call us at 775-359-6703)
7. Items outside of the covered warranty period. See specific product for warranty period.
Note: Be sure to provide the name from the original order as well as a copy of your receipt. Include a detailed description of the problem.
An automated email will then be sent to the address indicated on the warranty return request containing further instructions regarding packing, shipping, and documentation to include when returning the product as well as an RMA authorization number.
Other Items of note:
AIMS Power™ DOES NOT cover return shipping for any product that is returned and deemed to be of working condition or was returned without all of the required information, and the customer has not paid for return shipping. Product may be disposed of or destroyed after 45 days.
Any requested information that is not provided in a timely manner could result in delayed processing of your return.
When shipping the product for a return:
Ensure the product is packed accordingly to avoid being damaged in-transit. Include original packaging. Use proper protective material to ensure package arrives without damage.
Ensure some form of shipment tracking is used.
It is strongly recommended to insure the shipment.
AIMS Power™ is not liable for products that are lost or damaged in-transit.
The RMA authorization email will indicate what, if any, other product contents need to be sent in with the returned product.
